Shipping Policy

Domestic Shipping:

  1. Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  2. Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout.

    • Standard Shipping: 3-5 business days
    • Expedited Shipping: 1-3 business days

  3. Order Tracking: You will receive a shipment confirmation email with a tracking number once your order has been dispatched. Use this number to track your order on our carrier’s website.

International Shipping:

  1. Processing Time: International orders are processed within 2-3 business days.

  2. Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on the destination and shipping method chosen.

    • Standard International Shipping: 7-14 business days
    • Expedited International Shipping: 3-7 business days

  3. Customs, Duties, and Taxes: Ascension Nutrition is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Order Processing and Shipping Times:

  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Confirmation and Order Tracking:

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages:

  • Ascension Nutrition is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Missing or Lost Packages:

  • If your package shows as delivered but you have not received it, please contact us within 7 days to investigate the issue.

Returns:

  • Please review our Return Policy for detailed information about options and procedures for returning your order.

Contact Us:

  • If you have any questions about this Shipping Policy, please contact us at customerservice@ascension-nutrition.com.

Thank you for choosing Ascension Nutrition. We appreciate your business and are committed to providing you with the best service possible!